Our Guarantee

We promise to do everything in our power to deliver you a cake that exceeds your expectations. We will work with you on every level to make sure you are completely satisfied and happy with your cake.

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Design Service

All Cakes are exclusive, bespoke and made to order. We can either design something new or you can choose a design from our portfolio. If you choose a design from our portfolio we may, if you desire, change colors and other décor items to compliment and theme that you may need.

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If you supply us with a photo of a cake that you would like us to make, please keep in mind that although we try to decorate it as close as possible to the original design, the cake will not look exactly like the cake in the photo. We are restricted to colors and décor available. We try to source the best and closest possible products but it is not always possible. Every cake decorator and designer has their own style of decorating as well.

 

Consultations and Cake Tasting

Consultations are by appointment only. Cake tasting samples will be provided at cost and may be in cupcake or cut cake form. No decorations are added to the cupcakes, unless discussed ahead of time and which incur additional charges.

 

Allergies and Special Dietary Requirements

Our products contain dairy, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions

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Nuts, Dairy or Eggs: If you have a food allergy, please contact me personally to discuss your requirements

 

Lead Times

We ask for minimum 2 month notice when ordering wedding and civil ceremony cake, and 1 month for other celebrations, however depending on our schedule, we may be able to accept orders at shorter notice. Please keep in mind Cake Gyal can only take a certain amount of orders per week.

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Payment Terms

To confirm an order, a non-refundable deposit of 50% of your quoted price is required. The balance is due 1 week before the delivery or collection of the cake unless otherwise discussed. For orders with less than 2 weeks’ notice, the full payments required on confirmation and is non-refundable.

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We must receive the balance by the due date indicated or contract is null and void, and deposit will not be refunded. For Fruit Cakes and Cookies full payment is required at least 2 weeks before the function. Fruit Cakes are baked ahead of time and are matured. Cookies require more planning and special product ordering.

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Cake Design Alterations

Design alterations can be made up to but no later than 2 weeks before collection/delivery. If the alteration affects the cost then the balance will be adjusted accordingly. Any changes done after the two are a courtesy and at the discretion of Cake Gyal

 

Collection/Delivery/Setup

As part of our service we can offer personal delivery and set-up, however, as we can only carry out a limited number of personal deliveries per month, please contact us to check availability during quote. We also will liaise with your venue to schedule a delivery slot and to check that all arrangements for assembly such as the cake stand and cake table have been taken care of. So please make sure to provide venue information and contact info.

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Delivery service starts at 25$.

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Pick up is available and information given closer to pickup. Please note that if the order is collected, the full responsibility for the safety of the cake, cupcakes, cookies, or treats is with the client and Cake Gyal will not be responsible for any damage to the cake, cupcakes, cookies, or treats that may occur after it has left our studio.

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VENUE AND SITE CONDITIONS

1. Cake Gyal is not responsible for unsafe cake location conditions. Set up of a cake in any location that is not properly air conditioned or weather proofed or on any cake plateau or stand that does not appear sturdy enough to hold the weight of our cakes is prohibited. If you decide to place a cake in this environment it is fully your responsibility. All efforts will be made to work with venue staff to find placement better suited for your cake to make sure it looks beautiful on your arrival.

 

2. Cake is heavy and requires a perfectly level and sturdy table and cake plateau/stand. Cake Gyal is not responsible for any damage caused by tables or cake plateaus/stands that were unable to withstand the weight of our cakes or improperly installed, or installed at a lean.

 

3. Once cakes are set up, they are not intended to be moved until served. Cake Gyal is not responsible for damage caused by others after the cake is set up

 

4. Tall cocktail tables are not suitable for tiered cakes over 2 tiers tall, and are not recommended, as someone will have to climb a ladder to both set up the cake, and again at the reception to disassemble and serve your cake.

 

5. Please be aware that 5 tiered or larger cakes on a standard height table may require a step stool or step ladder to disassemble and serve.

 

6.Outdoor settings are unpredictable. While Cake Gyal will do everything in its power to minimize weather damage, cake and sugar will melt in temperatures above 72 degrees Fahrenheit and in high humidity. The Cake Gyal is not responsible for damage caused by weather. a. Damage common in outdoor sites: sweating, water condensation, running of colors, melting buttercream, sliding decorations, bug attractant.

 

7.Please note that although Cake Gyal takes every precaution necessary to ensure that the cake or cupcakes are delivered on time and in good condition, we cannot take any responsibility for damage to the cake or cupcakes due to an accident or poor road conditions (i.e. gravel roads, pot holes etc.)

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Cakes Decorated with Non-edible Materials

The use of non-edible materials for cake decoration is becoming increasingly popular. Please note that the 'craft jewels' and accessories such as brooches, ribbons, silk flowers, diamante, beads, feathers etc. that are used to decorate some of our cakes are not edible and must be removed from your cake before serving. All of our decorative gems and accessories are only used at the clients request and Cake Gyal accepts no responsibility for any physical harm that may arise from their use.

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Rentals

It is the client’s responsibility to return cake plateaus and serving sets, or other rented equipment. All rented equipment is to be returned to Cake Gyal by Wednesday following your event, unless prior arrangements are made.

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Cancellation Policy

Cakes cancelled prior to the 14 day lockout date may be eligible to be refunded up to 50% of balance paid at Cake Gyal’s discretion. The 50% retainer will not be refunded. Cakes cancelled after the 14 day lockout date will not be refunded. In the event that something occurs to affect your scheduled event date – please contact us to discuss options. Communication is key, if you are up-front about any issues about your date we will work hard to accommodate you. We understand things can come up that are out of your control.

 

Agreement to Terms and Conditions

By Proceeding with a purchase you are in agreement with our terms and conditions as stated above. Performance of this agreement is contingent upon the ability of Cake Gyal to complete the agreement and is subject to labour disputes or strikes, Loadshedding, accidents, Acts of God, and other causes beyond our control. You agree that certain creative changes may be made to your final design for the sake of stability, structural integrity or other certain emergencies.

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Disclaimer

In the case of an emergency or an error in your cake delivery, please contact us immediately so we can fix the issue right away! If you are unhappy with your cake for any reason, please call us the day of your event and explain the situation. In the rare case that you are unhappy with your cake and would like a refund, you must call the day of your event so your cake can be returned. Without proof that you are indeed unhappy with the product and will not be using it for your event, we will be unable to refund any portion of your payment. This is necessary to hinder the very rare case of “If we complain, we’ll get a free cake” issue we occasionally come across. We are dedicated to satisfying our client’s cake requirements.